PRIVACY POLICY

Lola’s Cupcakes Limited. (“Lola’s Cupcakes Limited”) respects your privacy. This policy explains the accepted privacy practices for the Lola’s Cupcakes Limited services at www.lolascupcakes.co.uk (the “Services”). It describes the ways Lola’s Cupcakes Limited collects and uses your personal information and how you can verify or control the use of the information you provide to Lola’s Cupcakes Limited.

Important notice about children’s privacy 
The Services is not directed to children under the age of 18. If you are under 18 years old, you may browse the Services; however, you may not purchase Products or provide Lola’s Cupcakes Limited with any of your personally identifiable information. Lola’s Cupcakes Limited strongly encourages parents to monitor their children’s use of the Web. Lola’s Cupcakes Limited will delete a child’s personally identifiable information if a parent so requests by sending an e-mail to hello@lolascupcakes.co.uk

If Lola’s Cupcakes Limited learns that a child under the age of 18 years has provided personally identifiable information to the Services without verifiable parental consent, Lola’s Cupcakes Limited will use commercially reasonable efforts to delete such information from the Lola’s Cupcakes Limited databases.

Personal information that Lola’s Cupcakes Limited collects
Lola’s Cupcakes Limited does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address (including address, city, country and postal code).

Further personally identifiable information may be collected when Lola’s Cupcakes Limited exchanges communications with you through the contact page, for example, if you submit an inquiry to the customer support, or when you choose to share your personal details with Lola’s Cupcakes Limited.

Please note that e-mail communication may not be secured. Therefore you should not provide us credit or debit card details in your e-mail messages to Lola’s Cupcakes Limited.

When you use the Services, Lola’s Cupcakes Limited may use various technological measures to collect further information about your habits and store such information in web server log files, to maintain and enhance the Services, and to customize your experience. For example, Lola’s Cupcakes Limited may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, food and dining preferences, advertisements that you view or click on, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

Lola’s Cupcakes Limited may collect and organize such information either by itself or by a third party services (e.g., Google Analytics) for Lola’s Cupcakes Limited’s internal purposes, such as tracking on number of visitors, Products viewed, categories viewed, general online sales, sales of specific products, etc.

What does Lola’s Cupcakes Limited do with your personal information?
Lola’s Cupcakes Limited may use your personal information for the following purposes:

to provide you with Services and to enable you to use them;

to improve and customize your experience with the Services;

to develop and improve the Services;

to better learn and understand what services and products customers prefer;

to provide you with support, assistance and updates;

to handle inquiries, complaints and to collect payments;

to send you updates and notices, to provide you with information relating to the Services and to provide you with further marketing and advertising material, such as information about new services that may interest you, subject to your prior indication of consent;

to facilitate communication between you and Lola’s Cupcakes Limited, and between you and the relevant restaurant;

to conduct surveys from time to time;

to enforce the Terms of Use of the Services Terms of Use;

to contact you as and when Lola’s Cupcakes Limited believes it to be necessary;

to comply with any applicable law and assist law enforcement agencies as required;

to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;

to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

For any other purpose stipulated in this policy, or in the Terms of Use.

The information Lola’s Cupcakes Limited shares with others
Lola’s Cupcakes Limited does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

Lola’s Cupcakes Limited may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

When you use the Services. In these cases, Lola’s Cupcakes Limited will share your information only to the extent required to facilitate your use of the Services , including by transmitting your order details and your credit or debit card details, or by making such details available otherwise, to the relevant restaurant;

If Lola’s Cupcakes Limited reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Lola’s Cupcakes Limited reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Lola’s Cupcakes Limited may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

If Lola’s Cupcakes Limited is required, or reasonably believes that is required by law to share or disclose your information;

In any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

In any case where Lola’s Cupcakes Limited may reasonably believe that sharing information is necessary to prevent imminent physical harm or damage to property;

If Lola’s Cupcakes Limited organizes the operation of the Services within a different framework, or through another legal structure or entity, or if Lola’s Cupcakes Limited is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;

Lola’s Cupcakes Limited may also share personally identifiable information with companies or organizations connected, or affiliated with Lola’s Cupcakes Limited, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.

Anonymous, statistical and aggregated information
Lola’s Cupcakes Limited may use anonymous, statistical or aggregated information, including by posting, disseminating, transmitting or otherwise communicating or making available such information through the Services, and by providing the information to users, suppliers, business partners, affiliates and any other third party, at Lola’s Cupcakes Limited’s sole discretion, provided however, that the information will not identify you personally and that Lola’s Cupcakes Limited will not knowingly, or intentionally use such information to reveal your identity without your consent, under the terms of this policy.

Lola’s Cupcakes Limited may also use anonymous, statistical or aggregated information to properly operate and administer the Services, to improve the quality of the Services, to enhance your experience and customize the Services, to create new services or new products, to change or cancel existing content or Services and to facilitate other internal, functional and statistical purposes.

Data retention 
At any time, Lola’s Cupcakes Limited may review, retain and disclose any information as Lola’s Cupcakes Limited deems necessary to satisfy any applicable law, regulation, legal process or governmental request, as well as Lola’s Cupcakes Limited’s internal needs, except that credit and debit card information will be permanently removed from Lola’s Cupcakes Limited’s within 24 hours after these details were received in Lola’s Cupcakes Limited’s systems.

By reviewing, retaining or disclosing personal information, Lola’s Cupcakes Limited does not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such information.

Opt Out and deletion of personally identifiable information
At any time you may opt out of Lola’s Cupcakes Limited’s mailing lists, by sending Lola’s Cupcakes Limited an email to:hello@lolascupcakes.co.uk In any case, Lola’s Cupcakes Limited will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Lola’s Cupcakes Limited up to Ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on Lola’s Cupcakes Limited’s database, you may notify Lola’s Cupcakes Limited of such request at the following email address: hello@lolascupcakes.co.uk Lola’s Cupcakes Limited will inform you whether it accepted your request. Lola’s Cupcakes Limited may refuse your request, for example, if Lola’s Cupcakes Limited believes that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Lola’s Cupcakes Limited may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Information security 
Lola’s Cupcakes Limited implements information security systems and procedures, to secure the information stored on Lola’s Cupcakes Limited’s system. Specifically, Lola’s Cupcakes Limited uses Secure Socket Layer (‘SSL’) protocol, encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the Services, place orders and use the Services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Lola’s Cupcakes Limited cannot guarantee that the Services are immune to unauthorized access to the stored or transmitted information and to other information security risks.

Changes to this Privacy Policy 
Lola’s Cupcakes Limited may change and update the terms of this policy from time to time. All substantial changes that Lola’s Cupcakes Limited makes to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Lola’s Cupcakes Limited amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.
If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.

Contact us
You are welcome to contact Lola’s Cupcakes Limited with requests, comments and questions regarding this privacy policy by email at: hello@lolascupcakes.co.uk